4 Logistics Delivery Hurdles for the Customers

 Logistics Management Software

In this era of online shopping, it is obvious to see the e-world flooded with new brands every day. The launch of e-commerce brands/stores is making the market competitive than ever. The biggest challenge in front of the e-commerce brands is acquiring new customers and retaining the existing ones. And providing the latest variety or the widest collection of products is simply not enough to achieve these goals. Ensuring on-time deliveries is equally important. Here is when the logistics department or logistics management comes into play.

To better understand how to manage logistics operations efficiently, it is imperative to know what challenges end customers or consumers face with deliveries. And for that, you don’t need to spend hours on the web as we have already researched the same and brought you key challenges most consumers face with order deliveries. Check them out below-

1.       Real-time visibility

Having visibility on order keeps a customer patient and also minimizes the number of calls to your customer support center. Besides, it makes them updated with the status of their order. It is one of the biggest challenges ahead of customers. Poor visibility on the orders can even make a brand lose its customers. To understand this better, imagine this scenario-

You have ordered a dress from an online store that has promised to deliver it within three days. Now, you wait patiently for this period but didn’t receive the order on the expected delivery date. What will you do? Obviously, you would connect with the customer support team. They inform you that your order is with a courier partner; however, you have no means to contact the partner or check the updated status of it. Most customers who face this situation swear never to buy from that store again.

The issue can be overcome by automating logistics operations through logistics management software or courier software. Such software comes up with real-time visibility and tracking features while ensuring end-to-end logistics management.

2. Personalized deliveries

Personalizing delivery experience is what today’s customers expect; they want a brand to offer them the freedom to choose the time, date, and place for the delivery. Besides, they also need a direct communication with the delivery agents so they can pass on additional delivery instructions or reschedule deliveries without any hassle. However, not every brand can offer them a personalized delivery experience and omnichannel deliveries.

Businesses can render a personalized delivery experience by integrating software for logistics management into their business processes. Such software automates order pick-up, route planning, order dispatch, and various other processes to ensure that each customer’s delivery preferences are being considered.

3. Data privacy

Privacy of personal information (required to deliver the product) is another delivery-related problem that customers face. Customers remain concerned if the brand will maintain the privacy and security of their personal info.

4. Easy returns

Delivering the product to the end customer is not the last step of the delivery process. Offering them seamless returns is also equally important. Not being listened to at the time of return is also a major issue faced by customers.

Using logistics software can help overcome all the challenges and make the brand delight its customers. Get the one for your business and forget all logistics-related problems while ensuring complete customer satisfaction.