3 Proven Ways to Achieve Customer Satisfaction Using Last Mile Delivery Software

 Last Mile Delivery Software


The unprecedented growth in the e-commerce sector, especially after COVID-19 happened, has made businesses ditch traditional ways and switch to tech-enabled platforms for delivery management. As per an online report, by 2024, approximately 22% of the total retail purchase will be done online. The boom in the e-commerce industry is creating the need for improving last-mile delivery operations to enhance the delivery experience and achieve customer satisfaction.




That is one of the biggest reasons online retailers are inclining towards digitization of their last-mile delivery operations. Optimizing final mile delivery processes using a last mile delivery software can contribute to obtaining 100% customer satisfaction, minimize the overall delivery cost, and bring operational transparency. First, we will discuss how optimizing last-mile delivery operations can improve the rate of customer satisfaction. After that, we will throw light on how last-mile delivery software can help with that-

Optimizing last mile delivery operations to get customer satisfaction

Here are three effective methods that can help you delight your customers-

Improving real-time visibility

Having real-time visibility on the delivery operations gives you control over the processes. It also helps consumers have an updated status of their order, which ultimately reduces the number of calls to the customer support center. It also allows brands to dispatch control teams in case of vehicle breakdown or any other unforeseen situation.

Offering accurate delivery ETAs

Providing customers with precise delivery times and complete deliveries in their preferred time window improves customer experience. Even an online study shows that 55% of the customers stop shopping from a store if their order arrives late two or more times.

Leveraging tech-enabled platforms

It is the most effective method and the need of the hour to adopt automation by integrating delivery management software or tools. The software streamlines the complete delivery process and eliminates hiring a huge workforce and market resources.


How does last leg software assist in optimizing delivery operations?

Choosing dedicated route optimization software or route planning software would only optimize delivery routes. However, integrating a last mile delivery solution will optimize all operations that fall under the final leg umbrella. It comes up with features like automated order sorting and allocation, selection of the vehicle and driver for delivery, real-time order tracking, digitized route planning & optimization, dynamic route planning, driver application, and visibility for the end-customers.

All these features help in ensuring deliveries are transparent and being done in the shortest time possible at the lowest cost possible. Also, it reduces dependency on human resources, which reduces operational cost, and ultimately, the overall delivery cost. To enjoy all the benefits, including 100% customer satisfaction, of last mile delivery software, get the software from a reliable provider. Also, ask for customization as one software cannot meet the requirements of different types of businesses. We would also recommend you choose a SaaS-based last mile delivery solution so that it can be accessed at any time from any device. 


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