How does Logistics Management Software Help with Reverse Logistics Management?

Best Logistics Software


Logistics management of business is not limited to delivering products from the vendor's place/manufacturing unit/warehouse to customers’ doorsteps. It also includes taking care of the products that customers return due to quality, size/fit, or any other issues. However, managing all these aspects of logistics, manually, can be tedious and expensive. Before we check out how logistics software assists with reverse logistics management, let’s understand what reverse logistics is.


What is reverse logistics?

Logistics management deals with the movement of goods from a vendor’s to customer’s location. Reverse logistics deals with the movement of goods from customer’s place to vendor’s facility. The latter needs to perform when a customer raises a return request for the product that didn’t meet his/her expectations. The product is then returned to the origin (RTO). 


Managing returns with the software for logistics management

Here are a few ways how the best logistics software helps in managing returns of goods or reverse logistics- 


Auto assigning reverse pickups to the nearby drivers

The cost of managing returns could be high, if done manually. That’s because you will have to 

send your delivery agent to pick up and bring the product back to the facility. Moreover, there will not be any transparency or tracking facility to know the status of that product. However, if you choose logistics software for this purpose, it will automatically find and assign the pick up request to the rider who is already in that area, for delivery. This will not only save time and cost but also resources. 


Brings operational transparency 

Having control over the return logistics process is as important as it is with the delivery processes. Logistics management software comes up with a dashboard where vendors can check up-to-date status of the delivery as well as pick-up. These updates are reflected whenever a delivery agent updates them in their dedicated application. This helps in knowing where the product currently is. 


Improving customer experience

Quick pick up and timely refunds are one of the key factors that bring customer satisfaction. In other words, a customer would never hesitate to shop again from a store with a smooth return policy and process. Along with updating the vendors, logistics software also triggers notifications to the end-customers to help them know the status of the returned goods. 


Saves cost

Return logistics involves various costs like labor cost, proper disposal cost, and the cost of tracking returns. With logistics software, you can forget worrying about all of them as most of the processes are automated and require no or very little human intervention. 



Now when you know the benefits of having an automated logistics management system for the delivery as well as returns management of goods, why not get the one for your business. And if you are looking for a SaaS-based LMS, then reach out to Shipsy’s professionals and schedule a free demo. The company offers customized logistics solutions that don't take much time for the deployment as well as integration. 

 



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